This is so spot on. I’ve always thought great customer service is one of the easiest pathways to building a standout business in Africa, mostly because the bar is low and expectations aren’t that high yet. To see the manner in which you have expanded on that idea is really interesting. Well done!
The king's ransom waiting for African businesses that create magic moments for customers
This is so spot on. I’ve always thought great customer service is one of the easiest pathways to building a standout business in Africa, mostly because the bar is low and expectations aren’t that high yet. To see the manner in which you have expanded on that idea is really interesting. Well done!
This is very insightful man. Saved to re-read and fine-tune plans